lamentations on the lack of women in information technology

whenever a ticket comes into our support queue in the middle of the night, and the sender's name is a female name that i don't recognize as belonging to a customer who often sends tickets at such an hour, i always end up muttering to myself, "ugh, this is probably another spam email in our queue."

and, every single time, i'm right.

i don't know which of these two things is worse.