...at least i have my crack, i mean internet, back?!

dear Charter,

you suck. a lot.

the internet went down a few hours ago. it was clearly a problem with my cable, as my cable tv had gone down too. it was clearly a problem on your end. so, i called you to see what was up.

your automated system said it was a problem with my modem.

your tech-support guy said it was a problem with my modem, insisted that there was not a cable outage in my area, and told me the only thing he could do would be to set up an appointment with a dude to come fix my modem.

now, it's three hours later...and my internet and cable are back up. i didn't do anything to my modem. of course, the problem was on your end. i was right, and your tech support guys were wrong.

acid and vitriol,
the persecuted crack smoker